Here’s when power could return for thousands of Entergy customers across north Louisiana

MONROE, La. (KNOE) - Entergy Louisiana released updated power restoration estimates as crews continue working through freezing temperatures, ice accumulation and hazardous conditions across north Louisiana.

Entergy said the outage count continues to decline, but restoration timelines remain dependent on access, damage assessments and changing conditions. The company warned that sub-freezing temperatures and lingering ice could still cause new damage overnight.

When Entergy expects power to be restored

Entergy said estimated restoration times reflect when 90% of customers in a given parish are expected to have power restored.

Expected by Wednesday, Jan. 28

• Jackson Parish (northeast areas, including Eros)
• Ouachita Parish (Monroe, West Monroe, Sterlington, Richwood)
• Union Parish

Expected by Thursday, Jan. 29

• Bienville Parish (east and west portions, including Jamestown, Saline, Ringgold and Castor)
• Caldwell Parish (Columbia, Clarks, Grayson)
• Concordia Parish
• East Carroll Parish (Lake Providence)
• Franklin Parish
• Grant Parish (including Georgetown)
• Jackson Parish (Quitman and Chatham, excluding Eros; areas south of I-20 in the northern portion of the parish)
• LaSalle Parish
• Lincoln Parish
• Madison Parish (Tallulah, Richmond)
• Morehouse Parish (Bastrop, Collinston)
• Natchitoches Parish
• Red River Parish
• Richland Parish (Rayville, Mangham, Delhi)
• Tensas Parish
• West Carroll Parish (Epps, Pioneer, Forest, Oak Grove)
• Winn Parish (Winnfield, Dodson, Calvin, excluding areas southeast of Winnfield)
• Winn Parish (areas southeast of Winnfield)

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Entergy said it anticipates that a majority of customers in areas with favorable access along the I-20 corridor, including Ouachita Parish, who can safely receive power, will be restored by Wednesday evening. Restoration in harder-hit and less accessible areas may continue through the end of the day Thursday.

Why restoration may take time

Entergy said winter restoration differs from hurricane recovery because of extreme electrical demand from heating equipment. Crews are restoring power in a methodical, section-by-section process to prevent system overloads and additional outages.

Customers may see crews leave an area before power is restored if upstream repairs are required. Entergy said crews will return once those repairs are completed.

For safety reasons, the company asked customers not to approach work sites, noting that interruptions can slow progress and job sites can be dangerous.

What customers should do if power isn’t restored

Entergy said customers whose neighborhoods appear restored but who remain without power should check for damage to electrical equipment attached to their home or business, including weatherheads and meter bases.

• If damage is present, customers should contact a licensed electrician.
• If equipment appears undamaged, customers can text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243).
• After repairs are completed, customers must call 1-800-ENTERGY (800-368-3749) to request reconnection.

Safety reminders during outages

Entergy urged customers to continue prioritizing safety while outages persist:

• Use warming centers or shelters if homes become dangerously cold.
• Never run generators indoors or in garages.
• Never use ovens, grills or outdoor heating devices to heat homes.
• Treat all downed power lines as energized and dangerous.
• Monitor road conditions before traveling, as roads may remain icy or closed.

The company also warned customers to remain alert for scams, stressing that Entergy will never demand immediate payment over the phone.

Customers can track outages and restoration progress through Entergy’s Storm Center at entergy.com/stormcenter, the Entergy mobile app, or by texting OUT to 36778.