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Woman says Monroe nursing home didn't communicate enough before mom hospitalized due to COVID-19

Alison Lolley said her mother, Cheryl, was staying at The Oaks nursing home in Monroe before...
Alison Lolley said her mother, Cheryl, was staying at The Oaks nursing home in Monroe before she was moved to the ICU due to COVID-19. Source: (KNOE)(KNOE)
Published: Apr. 27, 2020 at 6:16 PM CDT
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Alison Lolley said her mother, Cheryl, was staying at The Oaks nursing home in Monroe before she was moved to the ICU due to COVID-19

Lolley said she doesn't believe there was enough communication leading up to her mother's hospitalization.

"The communication coming out of the nursing home has been unacceptable," she said.

For starters, she said she was first notified an employee was sick with the virus by mail. She said the letter arrived days after it was dated, despite her living "right around the corner" from the nursing home.

Lolley said she was told that, though the employee worked in her mother's wing, they had only had one interaction with her mother.

Worried about disrupting her mother and concerned about the difficulty of getting her mother back into the home should they take her out, Lolley said they decided to let her mother stay. However, she was still keeping tabs.

She said she would check in daily to ask if there were any new cases at the nursing home.

However, after a few days, she was told that it would help if she limited her phone calls and texts. Lolley said the next time she heard from them, her mother was being moved to the hospital.

"It's not right. Families need to know what the condition is of the home of which they've trusted their loved ones," she said.

We've reached out to The Oaks for comment but have not yet heard back.

The Louisiana Department of Health has said that, due to the volume of cases, they will no longer be reporting individual locations for nursing homes with the virus.