BBB Scam of the Week: Data Throttling

By  | 

This week's BBB Scam of the week is about a complaint filed with AT&T back in 2014.

Courtesy: KNOE 8 News

The Federal Trade Commission said AT&T was practicing data throttling, which involves slowing down the data speed for unlimited customers who used large amounts of data.

As a result, AT&T has agreed to return $60 million to customers for allegedly reducing the data speed on their unlimited plans without telling them.

The FTC says AT&T's alleged conduct is unfair and decptive because customers who pay for unlimited mobile data have a right to expect to get unlimited data.

The FTC also says if the company will slow down the data speed for users who exceed a data cap, it must tell customers it's going to do that.

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited plan before 2011 an were affected by the data throttling.

Customers do not have to do anything to get their portion of the settlement:

-Current customers will get a credit on a future bill

-Former customers will get a check in the mail.