Watch out for these ACA open enrollment scams

Published: Apr. 5, 2021 at 11:16 AM CDT
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The enrollment deadline for the Affordable Care Act has been extended to August 15, 2021.

The Better Business Bureau is warning people of scammers who are using the extended deadline to confuse and mislead people.

They say the best thing to do is to make sure you have all the facts before signing up or changing your current insurance plan.

“If you get a flyer that advertises some sort of service that is free and they say you may be eligible for this and you don’t know it, do not call that number first but call LSHIP - the senior health insurance information program.” Jo-Ann Deal with the BBB says scammers are impersonating government officials and are calling people to tell them they can help navigate their options. “All ads are designed to push you to dial a phone number. When you dial the phone number you are no longer on the “do not call registry” for that group. So, dialing the number invalidates you being called back and any group associated with that phone number can start calling you.” Deal says you should look up a number before you call it to see if there are scams associated with it and before you a provider, make sure they’re licensed.

If you suspect fraud when signing up for aca coverage, go to or call the health insurance marketplace call center at 800-318-2596

You can enroll or re-enroll in Medicare at or in a marketplace health plan at

If you have any questions about this story, you can call the BBB at (318) 387-4600 or (318) 797-1330. Their office is still working from home, so calls will be sent to voicemail and then returned. Make sure your phone number is not anonymous.