FTC warning of people calling to offer refunds on previous scams

Phone scam
Phone scam(MGN)
Published: Sep. 15, 2020 at 11:24 AM CDT
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MONROE, La. (KNOE) - The Better Business Bureau in Monroe says scammers are calling the area to give people refunds on money lost a previous scam.

“The FTC in 2019 reached a settlement with an IT group called Elite IT and its owner who tricked people into buying expensive computer repair services that did not exist,” says Jo-Ann Deal with the BBB.

Now, she says the scammers say they want to help get your money back or they want to help fix computer issues that Elite IT couldn’t resolve.

“Refund calls can be a source of phishing for information.”

She says if you get called about a refund, it’s always a scam, which is why you shouldn’t give out any of your personal information, like your social security number or bank account information to anyone over the phone.

“You can stop the scam from happening to you. Everything is based upon your ability to make a decision at the point in time when you’re being contacted,” says Deal.

She says the best way to stop the scam, is to just hang up. If you’re not sure if a call is real, you can always ask to call the person back until you can do your research. Deal says if the person on the line is pushy and needs you to answer quickly, that’s usually a scam.

“When the Federal Trade Commission does an investigation, it is public information and so scammers start imitating the other scammers,” explains Deal.

If you do get a call, she asks that you report it to the Federal Trade Commission.

If you have questions, you can call the BBB at (318) 387-4600. Their office is still working from home, so your calls will be sent to voicemail and returned. Deal asks that you give them a day to get back to you because they are receiving a lot of calls.

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