New peer support phone line to open up - KNOE 8 News; KNOE-TV; KNOE.com |

New peer support phone line to open up

Posted: Updated:
© MGN Online © MGN Online

BATON ROUGE, La. (KNOE 8 News) – Mental health consumers in Louisiana looking for a supportive ear and encouraging voice as they navigate recovery have a new tool with a peer-supported Warmline offered by Magellan Health Services, Inc. in collaboration with Start Corporation.

The Louisiana Warmline is a non-crisis toll-free phone line staffed by trained and certified peer support specialists providing confidential and non-judgmental peer support. The specially-trained peer operators provide a message of hope to callers who may feel disabled, abandoned, or isolated.

This service, which is open to all adult Louisiana residents, starts with the premise that people have learned to make meaning of their life experiences and relationships, and, as such, want to support others in discovering their strengths.

"Our goal for the Louisiana Warmline is to offer support and talk through problems, thereby eliminating crisis situations. Being able to talk with someone who might have been through a similar experience can be very beneficial," said Mary Russo, administrative director of Start Corporation. "Our operators are taught not to diagnose or to treat, but simply to listen and reflect back what callers say, bringing in their own experience when relevant. The Louisiana Warmline serves as a diversion from ‘hotlines' or crisis line and emergency services when the caller is not in crisis but needs someone to listen. Callers speak with trained peer support specialists who provide empathetic listening and advice based on experience through their own recovery and resiliency."

Dr. Craig Coenson, chief executive officer of Magellan in Louisiana, echoed the critical role peers play in the state's evolving behavioral health system. "Recovery and resiliency are core principles at Magellan, where we believe all of our members, regardless of their diagnoses or medical history, can build a life filled with meaning and purpose. Part of finding that road to recovery is getting through some of those everyday stresses and struggles that can derail you. The Warmline offers people help getting through the bumps in the road before they become crisis," Coenson said. "Time and time again, we see the power of peer specialists – specially trained individuals with their own experiences. That is why this investment in the people of Louisiana, regardless of whether or not they are a member, is so important to Magellan."

The Warmline is open from 5 p.m. to 10 p.m. Wednesday through Sunday and is available toll-free at 1-800-730-8375.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Man snatches purse of 75 year old woman at Glenwood Hospital

    Man snatches purse of 75 year old woman at Glenwood Hospital

    Monday, September 1 2014 10:13 PM EDT2014-09-02 02:13:05 GMT
    WEST MONROE, La. (KNOE 8 News) - A West Monroe man was arrest early Monday morning for snatching the purse of a victim over 65 years old.
    WEST MONROE, La. (KNOE 8 News) - A West Monroe man was arrest early Monday morning for snatching the purse of a victim over 65 years old.
  • Black bear plays hide-and-seek in Winnsboro

    Black bear plays hide-and-seek in Winnsboro

    Sunday, August 31 2014 3:16 PM EDT2014-08-31 19:16:24 GMT
    WINNSBORO, La. (KNOE 8 News) - One KNOE viewer sent in some cute video of what looks to be a Louisiana Black Bear hanging out in a rice field.
    WINNSBORO, La. (KNOE 8 News) - One KNOE viewer sent in some cute video of what looks to be a Louisiana Black Bear hanging out in a rice field.
  • Woman sentenced in silicone injection case

    Woman sentenced in silicone injection case

    Tuesday, September 2 2014 1:57 PM EDT2014-09-02 17:57:05 GMT
    JACKSON, Miss. (AP) - A Mississippi woman convicted of killing a Georgia woman through illicit silicone buttocks injections has been sentenced to life in prison.
    JACKSON, Miss. (AP) - A Mississippi woman convicted of killing a Georgia woman through illicit silicone buttocks injections has been sentenced to life in prison.
  • Union Parish makes two DUI arrests over holiday weekend

    Union Parish makes two DUI arrests over holiday weekend

    Tuesday, September 2 2014 2:42 PM EDT2014-09-02 18:42:33 GMT
    UNION PARISH, La. (KNOE 8 News UPSO) - Union Parish sheriff's deputies made two driving while intoxicated arrests over the Labor Day weekend. James Daniel Autrey, 18, of Cherry Ridge Road, Farmerville, was booked on a total of 11 traffic violations.
    UNION PARISH, La. (KNOE 8 News UPSO) - Union Parish sheriff's deputies made two driving while intoxicated arrests over the Labor Day weekend. James Daniel Autrey, 18, of Cherry Ridge Road, Farmerville, was booked on a total of 11 traffic violations.
  • Man accused of stabbing his nephew

    Man accused of stabbing his nephew

    Monday, September 1 2014 4:10 PM EDT2014-09-01 20:10:07 GMT
    MONROE, La. (KNOE 8 News) - Monroe Police have arrested a Monroe man for stabbing his nephew. Police say the Donald Ray Myles and victim got into an altercation Thursday night around 10:30. Police say Myles stabbed the victim with a steak knife, and then the victim was rushed to the hospital. 
    MONROE, La. (KNOE 8 News) - Monroe Police have arrested a Monroe man for stabbing his nephew. Police say the Donald Ray Myles and victim got into an altercation Thursday night around 10:30. Police say Myles stabbed the victim with a steak knife, and then the victim was rushed to the hospital. 
  • Family: Joan Rivers on life support

    Family: Joan Rivers on life support

    Tuesday, September 2 2014 1:45 PM EDT2014-09-02 17:45:42 GMT
    NEW YORK (AP) - Joan Rivers' family is confirming that the comedian is on life support after going into cardiac arrest last week during a procedure at a doctor's office. Her daughter, Melissa Rivers, said in a statement Tuesday that her mother is on life support "at this time." Melissa said the family is extremely grateful for the public support. Joan Rivers was taken to Mount Sinai Hospital in Manhattan last Thursday. The 81-year-old comic and red carpet commentator has maintained a busy car...
    NEW YORK (AP) - Joan Rivers' family is confirming that the comedian is on life support after going into cardiac arrest last week during a procedure at a doctor's office. Her daughter, Melissa Rivers, said in a statement Tuesday that her mother is on life support "at this time." Melissa said the family is extremely grateful for the public support. Joan Rivers was taken to Mount Sinai Hospital in Manhattan last Thursday. The 81-year-old comic and red carpet commentator has maintained a busy car...
  • Second arrest made in April 2013 murder

    Second arrest made in April 2013 murder

    Saturday, August 30 2014 3:00 PM EDT2014-08-30 19:00:56 GMT
    MONROE, La. (KNOE 8 News) - A second arrest has been made in the April 2013 murder of Steve Brown.
    MONROE, La. (KNOE 8 News) - A second arrest has been made in the April 2013 murder of Steve Brown.
  • Two suspects wanted for armed robbery

    Two suspects wanted for armed robbery

    Monday, September 1 2014 12:07 PM EDT2014-09-01 16:07:03 GMT
    MONROE, La. (KNOE 8 News) - Monroe police are looking for two suspects that robbed a Kangaroo convenient store. Police say two black males entered the store, located at 4320 Desaird Street, around 3:15 Friday morning. They say the suspects robbed the store at gun point and police were able to able to get a photo of one suspect. That suspect is described as a younger black male over six feet and it appears he is wearing a Neville sweatshirt. He is considered armed and dangerous. 
    MONROE, La. (KNOE 8 News) - Monroe police are looking for two suspects that robbed a Kangaroo convenient store. Police say two black males entered the store, located at 4320 Desaird Street, around 3:15 Friday morning. They say the suspects robbed the store at gun point and police were able to able to get a photo of one suspect. That suspect is described as a younger black male over six feet and it appears he is wearing a Neville sweatshirt. He is considered armed and dangerous. 
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KNOE. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.