Parish implements new emergency dispatch system - KNOE 8 News; KNOE-TV; KNOE.com |

Parish implements new emergency dispatch system

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MONROE, La. (KNOE 8 News) - When you call 9-1-1, you expect a quick response.

Now thanks to new technology, that help could reach your door step even faster.

The Ouachita Council on Government has implemented a new computer aided dispatch system.

9-1-1 Coordinator Craig Lott said the system makes response time faster and verifies the location of your emergency.

"It's depicted on map that shows exactly where your location is," Lott said.  

Lott said the old system didn't alert multiple agencies at the same time. If you needed police, fire and ambulances to respond, dispatches had to manually dial some of those responders. Now the process is much quicker.

"The main thing the new system does, it puts everyone on one system. Before, we had a split system our responding agencies didn't coordinate responses to particular incidents and there was confusion over who's jurisdiction the incident is in," Lott said.  

9-1-1 Dispatch, West Monroe Police and Fire, Monroe Police and Fire and American Medical Response will use this new system.

AMR is a private company contracted to provide the only ambulance service and since they are already using the system officials said their contract will likely be renewed.

Lott said the system benefits residents because first responders will know exactly where they are, especially in the rural parts of the parish. 

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