Mansfield and Spring Hill Walmart shelves cleared in EBT glitch - KNOE 8 News; KNOE-TV; KNOE.com |

Mansfield and Spring Hill Walmart shelves cleared in EBT glitch

Posted: Updated:
KSLA KSLA
KSLA KSLA

MANSFIELD, LA (KNOE 8 News/KSLA) - Shelves in Walmart stores in Springhill and Mansfield, LA were reportedly cleared Saturday night, when the stores allowed purchases on EBT cards even though they were not showing limits.

The chaos that followed ultimately required intervention from local police, and left behind numerous carts filled to overflowing, apparently abandoned when the glitch-spurred shopping frenzy ended.

Springhill Police Chief Will Lynd confirms they were called in to help the employees at Walmart because there were so many people clearing off the shelves. He says Walmart was so packed, "It was worse than any black Friday" that he's ever seen.

Lynd explained the cards weren't showing limits and they called corporate Walmart, whose spokesman said to let the people use the cards anyway. From 7 to 9 p.m., people were loading up their carts, but when the cards began showing limits again around 9, one woman was detained because she rang up a bill of $700.00 and only had .49 on her card. She was held by police until corporate Walmart said they wouldn't press charges if she left the food.

Lynd says at 9 p.m., when the cards came back online and it was announced over the loud speaker, people just left their carts full of food in the aisles and left.

"Just about everything is gone, I've never seen it in that condition," said Mansfield Walmart customer Anthony Fuller.

Walmart employees could still be seen putting food from the carts away as late as Sunday afternoon. "I was just thinking, I'm so glad my mom doesn't work here [Walmart] anymore, that's the only thing I could think about, those employees working, that would have to restock all that stuff," said O.J Evans who took cell phone video of the overflowing shopping carts at the Mansfield Walmart.

Evans believes it was natural human reaction that led people to fill up their carts during the glitch, but Walmart shoppers Stan and Judy Garcia feel very differently. "That's plain theft, that's stealing that's all I got to say about it," said Garcia.

Lynd says contrary to rumors, nobody was unruly or arrested and they were mainly there to help prevent shoplifting and theft.

A dispatcher for Mansfield police also confirms officers were called in for crowd control at the Mansfield Walmart. She said the shelves were cleared out, forcing Walmart to stop selling food at 9 p.m. There were no arrests.

There was, however, a huge mess left behind. Pictures and videos obtained by KSLA News 12 show aisles packed with shoppers emptying the shelves in Springhill. Another video shows what appear to be at least dozens of overflowing carts left abandoned in the aisles at the Mansfield store, against the backdrop of emptied shelves in the meat department.

It all happened at the end of a day in which the EBT system went down in several states, including Louisiana. Xerox, a vendor for the EBT system, experienced a power outage while conducting a routine backup test in one of the company's locations. While the system was back up Saturday night, it appears that it was not functioning entirely properly in some areas.

Kayla Whaling, a spokesperson for Walmart, tells KSLA News 12 that the company was "fully engaged and monitoring the situation and transactions during the outage."

"We did make the decision to continue to accept EBT cards (and purchases on WIC and SNAP) during the outage so that they could get food for their families."

Asked whether Walmart would be taking the loss on any food purchased on the cards that did not show limits, or on the perishable food left behind in carts, Whaling would only say that "we monitored transactions during the outage."

A spokesperson for the Louisiana Department of Children and Family Services says they take all allegations of potential fraud seriously, they are aware of the reports and they will be investigating.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Security officer recognized for helping catch felon

    Security officer recognized for helping catch felon

    Thursday, April 24 2014 12:15 AM EDT2014-04-24 04:15:48 GMT
    MONROE, La. (KNOE 8 News)- A Pecanland Mall security guard was appreciated for her bravery and tactical skills on apprehending a criminal.Angel Cook was recognized as the south central region security officer of the year.On January 30. Cook helped police find convicted felon Terresz Robinson.Cook noticed Robinson in the mall and immediately started to keep a close eye on him while alerting police.She credits her colleagues for helping in the arrest.Terresz Robinson was found guilty of second ...
    MONROE, La. (KNOE 8 News)- A Pecanland Mall security guard was appreciated for her bravery and tactical skills on apprehending a criminal.Angel Cook was recognized as the south central region security officer of the year.On January 30. Cook helped police find convicted felon Terresz Robinson.Cook noticed Robinson in the mall and immediately started to keep a close eye on him while alerting police.She credits her colleagues for helping in the arrest.Terresz Robinson was found guilty of second ...
  • Head-on crash kills Rayville man

    Head-on crash kills Rayville man

    Wednesday, April 23 2014 11:41 AM EDT2014-04-23 15:41:23 GMT
    RAYVILLE, La. (KNOE 8 News) -On April 22, 2014, at 8:00 p.m., Troopers assigned to Louisiana State Police Troop F responded to a two vehicle fatal crash on Whitehall Road south of Louisiana Highway 15.
    RAYVILLE, La. (KNOE 8 News) -On April 22, 2014, at 8:00 p.m., Troopers assigned to Louisiana State Police Troop F responded to a two vehicle fatal crash on Whitehall Road south of Louisiana Highway 15.
  • Corrections officer arrested for sexual misconduct with inmate

    Corrections officer arrested for sexual misconduct with inmate

    Wednesday, April 23 2014 3:00 PM EDT2014-04-23 19:00:59 GMT
    DELHI, La. (KNOE 8 News) - Tuesday, April 22, 2014 at approximately PM, Richland Parish Sheriff’s personnel received a complaint of sexual misconduct from an offender incarcerated at Richland Parish Detention Center.
    DELHI, La. (KNOE 8 News) - Tuesday, April 22, 2014 at approximately PM, Richland Parish Sheriff’s personnel received a complaint of sexual misconduct from an offender incarcerated at Richland Parish Detention Center.
  • Dean Hart, Jr. given bail

    Dean Hart, Jr. given bail

    Wednesday, April 23 2014 5:02 PM EDT2014-04-23 21:02:22 GMT
    MONROE, La. (KNOE 8 News) - A judge has given Dean Hart, Jr. the opportunity to post bail with conditions.Our reporter is in the courtroom, and we will update this story as it comes available.
    MONROE, La. (KNOE 8 News) - A judge has given Dean Hart, Jr. the opportunity to post bail with conditions.Our reporter is in the courtroom, and we will update this story as it comes available.
  • Vieux Carre put up for auction

    Vieux Carre put up for auction

    Wednesday, April 23 2014 12:15 PM EDT2014-04-23 16:15:30 GMT
    MONROE, La. (KNOE 8 News) - The Vieux Carre store and restaurant on North 18th street is closed down, and the entire moveable contents are up for auction.
    MONROE, La. (KNOE 8 News) - The Vieux Carre store and restaurant on North 18th street is closed down, and the entire moveable contents are up for auction.
  • Legislature discuss payday loans

    Legislature discuss payday loans

    Wednesday, April 23 2014 11:43 PM EDT2014-04-24 03:43:02 GMT
    MONROE, La. (KNOE 8 News)- Legislators discussed a bill that would limit the amount of times an individual can take out loans from a payday lender within a years period.This after a bill that suggested interest rates be capped at 36% was shot down. Senator Ben Nevers of Bogalusa is the author of both bills.ULM economist Robert Eisenstadt says limiting the amount of loans taken out won't solve the problem of payday lending.Representative Erich Ponti of Baton Rouge opposes a bill that will limi...
    MONROE, La. (KNOE 8 News)- Legislators discussed a bill that would limit the amount of times an individual can take out loans from a payday lender within a years period.This after a bill that suggested interest rates be capped at 36% was shot down. Senator Ben Nevers of Bogalusa is the author of both bills.ULM economist Robert Eisenstadt says limiting the amount of loans taken out won't solve the problem of payday lending.Representative Erich Ponti of Baton Rouge opposes a bill that will limi...
  • Hamburg man shoots and kills neighbor

    Hamburg man shoots and kills neighbor

    Monday, April 21 2014 2:41 PM EDT2014-04-21 18:41:41 GMT
    HAMBURG, Ar. (KNOE 8 News) - Ashley County authorities have arrested a Hamburg man after he shot and killed his neighbor on Easter Sunday.
    HAMBURG, Ar. (KNOE 8 News) - Ashley County authorities have arrested a Hamburg man after he shot and killed his neighbor on Easter Sunday.
  • New facility bringing almost 700 jobs to Shreveport

    New facility bringing almost 700 jobs to Shreveport

    Friday, October 26 2012 5:57 PM EDT2012-10-26 21:57:40 GMT
    SHREVEPORT, La., (KNOE 8 News) - Project could possibly create another 2000+ jobs as well in time.
    SHREVEPORT, La., (KNOE 8 News) - Project could possibly create another 1500+ indirect jobs as well in time.
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KNOE. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.