MONROE, La. (KNOE 8 News)- Screaming, shouting, and clapping were all part of exercises Monroe emergency responders went through today in order to be better prepared for situations involving the mentally ill.
For Monroe Fire Paramedics Greg Hill being put in the victims shoes is crucial to being successful in his job.
"More of a hand to hand picture or contact with them to actually understand them a little bit better and see what is actually going on with them" says Hill.
The program was developed by the City of Memphis Police Department in response to the lack of services for the mentally ill.
This is the first time Monroe is using this program.
Responders learned methods... Like speaking in soft tones and how to slowly approach a person in hopes of getting vital information.
The training puts Monroe dispatchers, fire department paramedics and police officers all on the same page.
"A lot of time we are on the scene standing right next to each other and being able to have this training will be able to put some addition medics on scene that have this training" says Hill.
Hill is just one of the 22 that earned their certification today during the 9 hours class.