Scam artists targeting Entergy customers - KNOE 8 News; KNOE-TV; KNOE.com |

Scam artists targeting Entergy customers

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WEST MONROE, La. (KNOE 8 News) - Entergy, police, and the Better Business Bureau are working together to put an end to a scam and the crime carries a heavy price to pay.

"If they're working with a larger group or organization, federal indictments are declared through the Attorney General's Office," Better Business Bureau CEO Jo Ann Deal said.

Customers of the power company in Louisiana believe thieves are calling homeowners, telling them their bill is late and demanding money on the spot.

"And that if they don't comply, their energy will be turned off. That's a scam. That is not true," Deal said. 

The power company is known for calling customers who are at risk of losing electricity. It's a courtesy recorded call, instead of an actual person. Entergy also says they will never demand you to cough up the cash for your bill at a moment's notice.

"If you're asked to pay directly to the caller," Deal said. "That is definitely a scam."

The scam artists are telling customers to transfer money, electronically, through a system known as "Moneypak". It's a crime making its rounds since late spring.

"Entergy will only have you pay through a third party vendor called Billmatrix," Deal said.

Entergy says, in the state, there are more than a million people who need to be aware of the scam.

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