Entergy warns about scam - KNOE 8 News; KNOE-TV; KNOE.com |

Entergy warns about scam

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NEW ORLEANS (KNOE 8 News)  – There have been multiple reports of a scam targeting Entergy customers in Louisiana. The con artist gives you a call and says that your electric bill payment is past due, and that your service will be disconnected within the hour if you don't pay up. Then you are directed to transfer funds electronically, sometimes through the system known as "MoneyPak."

While the company does place courtesy calls if you are at risk for disconnection, these are recorded calls, and are not calls from live customer service representatives. Entergy NEVER demands immediate payment.

Entergy warns you not to give out your information.

You shouldn't give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.

Also, you can manage your Entergy account and review account alert options to stay better informed by downloading the free Entergy smart phone app or visiting entergy.com to register for myAccount.

You should only use authorized methods and legitimate banking information to pay your Entergy bill. We offer several convenient ways:

If you believe you're a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general's office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1‑800‑368‑3749) to speak with an Entergy customer service representative.

Entergy New Orleans, Inc. is an electric and gas utility that serves Louisiana's Orleans Parish. The company provides electricity to more than 169,000 customers and natural gas to more than 100,000 customers. Entergy New Orleans is a subsidiary of Entergy Corporation, which celebrates its 100th anniversary in 2013.

Entergy's Louisiana utility companies serve more than one million customers through the operating companies Entergy Louisiana, LLC and Entergy Gulf States Louisiana, L.L.C. With operations in southern, central and northeastern Louisiana, the companies are part of Entergy Corporation's electric system serving 2.8 million customers in Louisiana, Arkansas, Mississippi and Texas.

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