Entergy announces new on-line help and advice site
Posted:
Updated:
May 17, 2012 01:54 PM
NEW ORLEANS, La., (KNOE 8 News) - Entergy Louisiana, LLC has unveiled a new set of online tools and resources, aimed at helping customers save money on utility bills.
The new online tools are known as myAdvisor, myHome and myResources.
Hosted by "Tom," Entergy's myAdvisor, the entergylouisiana.com/savemoney website provides access to online tools and an interactive virtual experience through which customers are invited to explore topics such as:
Understanding their bill. "Tom" helps customers get easy-to-understand answers to common questions as simple as "What's a kilowatt-hour?" to more complex inquiries such as "Help me understand what a fuel adjustment is."
Finding suitable payment options. "Tom" asks questions that help customers decide what pay option best fits their specific needs.
Saving money. "Tom" walks the customer through a quick description of the type of home they live in and checks for the customer's relative skill level in working around the home. Based on that information, Tom makes suggestions. For more detailed questions, Tom directs them to myHome, the virtual house designed to help customers save money.
The employee team developing the new services said customers told them that they need even more self-service, easy-to-use tools to help them save money and they looked to Entergy as the energy-saving experts.
The result was myHome, an on-line experience for Entergy customers which the company says combines online virtual graphic technology with video technology.
According to Entergy, customers can virtually visit different rooms in myHome, view an introductory video featuring the Anderson family and select a particular savings topic designated by a "leaking dollar sign" icon. Customers can view a do-it-yourself video segment on that topic, including step-by-step instructions on ways customers can reduce energy usage. By doing so, customers are not only helping save money, they are also helping save the environment.
According to Region Customer Service Manager Jeff Aycock, "These customer-inspired, employee-driven tools are the result of a lot of listening and learning on the part of Entergy to determine customers' needs today and in the future," said Aycock. "We want customers to know this is just the beginning of enhanced offerings we believe provide a very positive experience for our customers."
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